How we’re responding to the COVID-19 pandemic
24th March 2020

How we’re responding to the COVID-19 pandemic

Latest Updates

26th March 2020

GoodMove are determined to ensure that everyone remains healthy and safe during these unprecedented times, this includes both our customers and staff alike.

Therefore, we feel it is in the best interests of everybody to cease all removals activities from Monday the 30th of March.

Throughout this time, our office will remain open, meaning we will be able to take calls between 8 am and 12 midday.

We thank you for your understanding and appreciation of this unique situation.

This was not a decision we took lightly, but feel it was in the best interests of our fantastic staff and valued customers.

How we’re responding to the COVID-19 pandemic

As the unprecedented impact of COVID-19 (Coronavirus) progresses globally, we want to keep you informed of how the company is responding to this ongoing situation.

GoodMove will continue to provide the best service for our customers by doing our best to keep everyone healthy and safe in the workplace and working to reduce any disruptions to our day-to-day operations.

Our operations

 

GoodMove aims to conduct “business as usual” whilst also implementing some preventative measures. Our business requires complete accordance with government-imposed safety measures, but we will strive to maintain the best possible service for our customers.

Steps include:

  • Closely following the development of COVID-19 (Coronavirus)
  • All services are analysed based on restrictions at the time
  • We will ensure that we operate following the procedures of the correct authorities
  • Service delivery will move forward as normal if a Level 3 Warning country/region has not been visited by customers and family members during the 14-day period.
  • If a Level 3 Warning country has been visited, the destination country’s quarantine requirements must be upheld before service can proceed. For example, if the destination country has a 14-day quarantine period, services must be postponed until after the quarantine period and when the customer shows no symptoms COVID-19.
  • If the destination country has no government quarantine requirements, we will implement a 14-day service delay for the protection of our staff.
  • This protocol is based solely on the countries visited during the 14-day period and has no basis on customer or family nationality.
  • We will use a Health and Travel Checklist to screen all customers and family members. A simple interview process will confirm if any high risk countries or regions have been visited in the past fortnight.
  • During this period, you are able to contact us via email to your direct contact or via colchester@goodmove.org.uk

Our employees

 

Safety measures are being taken to safeguard our employees as best as possible, therefore also lowering the risk to our customers.

Preventative steps include:

  • All our crew members are to be checked and monitored daily with digital thermometers
  • We are ensuring the practice of good personal hygiene and workplace cleaning habits.
  • Hand sanitizer is provided in our offices and in all the vehicles
  • Crew members are provided with masks and gloves
  • A temporary ban on visitors and non-essential personnel having access to the office and warehouse will be implimented
  • Restricting workplace entry for anyone with influenza symptoms.
  • Increased flexible work options that cater for social distancing (including working from home and avoiding face-to-face contact). We have invested in technology that allows us to chat, use video conferencing and other collaborative tools to maintain a high standard of service.
  • Managing any of our team members if they become ill at work.
  • Avoiding any unnecessary travel and cancelling or postponing non-essential meetings.

Where possible, we are offering digital solutions to our customers, such as video surveys for moving services. This allows us to provide an extremely high level of service whilst minimizing the possible spread of the virus.

As the issue continues to evolve, we intend to keep you informed of all changes to our working procedures, providing some transparency in this uncertain period.

We thank all of our customers for their patience during this time and wish everyone good health.

 

Take care of yourself

 

Fundamental advice remains the same, don’t panic and use common sense as you would when safeguarding against a cold or flu. Don’t take any unnecessary risks and keep informed on all the latest developments.

The World Health Organization (WHO) has highlighted the following essential measures to help prevent the spread of COVID-19:

  • Stay at home if you are unwell, if you are healthy avoid close contact with people who are sick.
  • Prevent touching your eyes, nose and mouth, particularly with unwashed hands.
  • Wash your hands frequently with soap and water, for at least 20 seconds, if that isn’t available use alcohol-based hand sanitizer.
  • Maintain social distancing between yourself and anyone who is coughing.
  • Practice good respiratory hygiene, you should cover your mouth and nose with a bent elbow or tissue when you cough or sneeze; be sure to throw the tissue away immediately.
  • Continually clean and disinfect frequently touched objects and surfaces.
  • Stay up to date with the latest developments and be sure to follow the advice of healthcare providers and other reliable sources.

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