How we’re responding to the COVID-19 pandemic
Table of Contents
Latest Updates
6th January 2021
Following Monday’s government update and the start of the new national lockdown, house moves across England and Scotland have been permitted to go ahead.
GoodMove are currently still authorised to conduct moves during the lockdown period.
Safety remains of central importance throughout this time.
This involves ensuring social distancing measures are upheld and using PPE during your move.
We would once again like to take this opportunity to thank our fantastic staff and customers for all of the support during this unique time.
13th May 2020
Following the new guidelines outlined in last weekend’s Government update, GoodMove will resume all removals services from the 13th of May.
In agreement with both Government and BAR advice, all staff will be issued with PPE to ensure the highest level of safety for both customers and crew members alike.
GoodMove are grateful for the patience and understanding of our valued customers and will endeavour to ensure all paused moves are completed as quickly as possible.
Moving forward, we strive to accept new business enquiries, ensuring all customers moves can be accomplished in a timely manner.
As our services resume, we will continue to strictly adhere to Government guidelines and closely monitor the ongoing situation, updating our services accordingly.
GoodMove once again thanks our fantastic staff and customers for your support in this unique time.
27th April 2020
GoodMove– An Update on Our Services
There have been several developments since our last update at the start of April, GoodMove strive to be fully transparent with our customers and feel it is best to inform you of any changes to our services.
GoodMove continue to adhere to Government advice, closely following the guidelines that are being implemented by our trade body the BAR (British Association of Removers) and the Government alike.
The recommendation made by the BAR to suspend all operational activity, and to keep safe and well has resulted in the postponement of all but the most essential of transactions.
GoodMove, along with most removals’ companies in the UK, have followed these guidelines rigorously, thereby safeguarding our customers and staff.
As a company, we have been devoted to ensuring the health and safety or our staff and customers, taking every possible measure to help slow the spread of the Coronavirus.
We thank all our customers for their continued understanding and support during this time.
Moving Forward
Following last week’s government update, GoodMove have made the decision to reschedule all paused moves on a provisional basis from the 11th of May. .
To ensure the continued safety of both our workforce and customers, all staff will be issued with PPE (Personal Protective Equipment).
PPE will be provided to all crew members and will be in accordance with the latest guidelines issued by Public Health England, Government’s guidance and advice and from the Health & Safety Executive.
Following the commencement of our services, customers with existing bookings will be given top priority.
We hope to reduce any further delay to your move and ensure you can safely and quickly complete your relocation.
Considering the delay to our services, new enquiries with be given dates that are appropriate to both parties.
We once again thank you for your understanding and patience during these unprecedented times.
GoodMove endeavour to provide our customers with the best possible service, a commitment that includes ensuring the safety and wellbeing of all involved parties.
Our decision to resume deliveries is understandably strictly conditional of any further government updates and should anything change we will be sure to update our customers accordingly. All bookings will be made on a provisional basis only.
3rd April 2020
In order to maintain the safety of our staff and customers alike, we have taken the decision to suspend all operations at our branch, a decision that best allows us to reduce any interaction that could aid the spread of COVID-19.
From tonight, Friday April 3rd, operations will be suspended, although a Branch Manager will be on site between 8am and 12 noon each day and will be able to deal with all enquiries.
If you are planning to move in the future, we are still offering customers our new online video surveys. This service will allow us to give you an accurate quote for your future move, meaning you are able to plan prudently from the safety of your own home.
Once again, we thank you for your understanding in these uncertain times.
We will be sure to keep you updated with any news or developments on this page.
Until then, stay safe.
26th March 2020
GoodMove are determined to ensure that everyone remains healthy and safe during these unprecedented times, this includes both our customers and staff alike.
Therefore, we feel it is in the best interests of everybody to cease all removals activities from Monday the 30th of March.
Throughout this time, our office will remain open, meaning we will be able to take calls between 8 am and 12 midday.
We thank you for your understanding and appreciation of this unique situation.
This was not a decision we took lightly, but feel it was in the best interests of our fantastic staff and valued customers.
How we’re responding to the COVID-19 pandemic
As the unprecedented impact of COVID-19 (Coronavirus) progresses globally, we want to keep you informed of how the company is responding to this ongoing situation.
GoodMove will continue to provide the best service for our customers by doing our best to keep everyone healthy and safe in the workplace and working to reduce any disruptions to our day-to-day operations.
Our operations
GoodMove aims to conduct “business as usual” whilst also implementing some preventative measures. Our business requires complete accordance with government-imposed safety measures, but we will strive to maintain the best possible service for our customers.
Steps include:
- Closely following the development of COVID-19 (Coronavirus)
- All services are analysed based on restrictions at the time
- We will ensure that we operate following the procedures of the correct authorities
- Service delivery will move forward as normal if a Level 3 Warning country/region has not been visited by customers and family members during the 14-day period.
- If a Level 3 Warning country has been visited, the destination country’s quarantine requirements must be upheld before service can proceed. For example, if the destination country has a 14-day quarantine period, services must be postponed until after the quarantine period and when the customer shows no symptoms COVID-19.
- If the destination country has no government quarantine requirements, we will implement a 14-day service delay for the protection of our staff.
- This protocol is based solely on the countries visited during the 14-day period and has no basis on customer or family nationality.
- We will use a Health and Travel Checklist to screen all customers and family members. A simple interview process will confirm if any high risk countries or regions have been visited in the past fortnight.
- During this period, you are able to contact us via email to your direct contact or via colchester@goodmove.org.uk
Our employees
Safety measures are being taken to safeguard our employees as best as possible, therefore also lowering the risk to our customers.
Preventative steps include:
- All our crew members are to be checked and monitored daily with digital thermometers
- We are ensuring the practice of good personal hygiene and workplace cleaning habits.
- Hand sanitizer is provided in our offices and in all the vehicles
- Crew members are provided with masks and gloves
- A temporary ban on visitors and non-essential personnel having access to the office and warehouse will be implimented
- Restricting workplace entry for anyone with influenza symptoms.
- Increased flexible work options that cater for social distancing (including working from home and avoiding face-to-face contact). We have invested in technology that allows us to chat, use video conferencing and other collaborative tools to maintain a high standard of service.
- Managing any of our team members if they become ill at work.
- Avoiding any unnecessary travel and cancelling or postponing non-essential meetings.
Where possible, we are offering digital solutions to our customers, such as video surveys for moving services. This allows us to provide an extremely high level of service whilst minimizing the possible spread of the virus.
As the issue continues to evolve, we intend to keep you informed of all changes to our working procedures, providing some transparency in this uncertain period.
We thank all of our customers for their patience during this time and wish everyone good health.
Take care of yourself
Fundamental advice remains the same, don’t panic and use common sense as you would when safeguarding against a cold or flu. Don’t take any unnecessary risks and keep informed on all the latest developments.
The World Health Organization (WHO) has highlighted the following essential measures to help prevent the spread of COVID-19:
- Stay at home if you are unwell, if you are healthy avoid close contact with people who are sick.
- Prevent touching your eyes, nose and mouth, particularly with unwashed hands.
- Wash your hands frequently with soap and water, for at least 20 seconds, if that isn’t available use alcohol-based hand sanitizer.
- Maintain social distancing between yourself and anyone who is coughing.
- Practice good respiratory hygiene, you should cover your mouth and nose with a bent elbow or tissue when you cough or sneeze; be sure to throw the tissue away immediately.
- Continually clean and disinfect frequently touched objects and surfaces.
- Stay up to date with the latest developments and be sure to follow the advice of healthcare providers and other reliable sources.